Salesforce offers companies feature-packed solutions with a focus on powerful AI. While they offer a comprehensive e-commerce solution with their Commerce Cloud, they still have some catching up to do when it comes to some of the interfaces. For example, microservices are being introduced, but are not yet ubiquitous.

When Shopify first launched, it was the first e-commerce solution designed for small and medium-sized businesses. Since then, it has become one of the largest e-commerce platforms overall and has expanded to offer an enterprise solution known as Shopify Plus. Shopify Plus serves companies with high sales volumes and a need for more customization and multi-channel sales. Although the company is a market leader and certainly an e-commerce giant, it does have some weaknesses — in particular, the absence of microservices and the relative lack of customization options.

Spryker offers a fully modular digital commerce platform for B2B and B2C, as well as Enterprise Marketplace capabilities. Spryker was founded in 2014 in Berlin, Germany, and raised over $130 million in a Series C funding, led by Silicon Valley-based TCV in December 2020. According to Gartner®, Spryker is the fastest growing vendor in the 2021 Magic Quadrant™ for Digital Commerce.

With Salesforce, pre-configured API connections to 3rd party apps (e.g. ERP systems, inventory systems, accounting systems etc.) are not available. Due to their acquisition of the API platform Mulesoft and their very own tech infrastructure, Salesforce offers several APIs. Most are REST standard.

Meanwhile, there are a variety of APIs for different purposes, including: Storefront, Admin and Partner. Although primarily focused on the frontend, the APIs are well documented and conform to modern standards (all APIs are available in GraphQL, only the Admin API supports REST). However, configurability or extensibility is very limited, resulting in a sub-score of 5.9.

Spryker is an API first solution with an exceptionally high coverage of functions via APIs. The Spryker “GLUE API” adheres to all modern quality and security standards, and supports versioning as well as different output types. High-code customizations and low-code configuration are available.

For functionality beyond standard integrations, additional coding is required. All customizations must be done in collaboration with existing features e.g. those delivered by salesforce.

Shopify’s biggest advantage in terms of compatibility is that it can connect with other third-party solutions, such as payment service providers (PSPs) or product information management (PIM). However, external PSPs may incur additional fees and are only possible with low-code solutions. The frontend can be customized to some extent, but to add backend functionality, store operators must use integrations from the Shopify app store.

The Spryker Cloud Commerce OS is a modular system following the best of breed approach with a decent-sized and rapidly growing ecosystem of partners. On a business level, Spryker’s App Composition Platform is particularly powerful, enabling one-click integration of technology partners. On a technical level, Spryker provides a considerable number of Software Development Kits (SDK) as building blocks to simplify the development of new integrations, as well as high-, low- and no-code customizations.